Customer Reviews

Great place, honest technicians, with fast quality work

I have total trust in the folks at First Automotive which is important to a single 70 yr old woman! Great customer service and when have you ever agreed to a tire rotation and had the shop tell you that you didn’t need one? Value, service and integrity

Professional advice and service done by very friendly people. Good prices and prompt service

Fast, finished my truck same day had all ball joints replaced.

Great customer service. Gave me a ride from my house to the shop.

Excellent experience-will return. First Choice Automotive kept me informed throughout the day and met their initial estimates. I was unable to make an appointment, so I called ahead and spoke with David. He was friendly and warned that there were likely closer mechanics, but I had reviewed my local list and was fine driving the extra distance. I dropped the vehicle off, and they scheduled my ride home. They updated me midday, and I picked up my car late afternoon. Easy.

I came to Knoxville to visit family. I did not get around to changing my oil. my daughter gave me a coupon that this place had sent. I cannot say enough good things about the young man I dealt with. The encounter reminded me of how most business employees treated customers back in the 60s and 70s. The service itself was very prompt. I was highly impressed and can strongly recommend that you patronize this place.

Great Staff to work with. Very thorough. Started late in day and stayed after close to complete job so I could have my car same day!

Great service and friendly staff. Wait time was very acceptable for the work that was done.

First time there for an oil change and rotation. Great service and super fast! I think I stayed in the waiting room for 15-20 minutes. Matt was RAD! no need for a rotation and he went over everything I would need to do in the future. The Tech was cool too and very professional. I’ll definitely be back. They will also price match!✊️😎

This place is amazing. The guy at the front desk was very helpful and friendly. I got the best deal in town and the stand behind it 100% I have referred a few people. See you soon.

Amazing Job!!! Thank you

Professional and courteous! Got me in and out quickly and were extremely pleasant to work with. Will be using them for all future car needs!

They do an amazing job at fair prices. They answer all my questions with patience and I wouldn’t trust my car repairs to anyone else. I drive an hour to come to them and I won’t go anywhere else with my vehicles. I’d highly recommend them to anyone!

Great service and value

Always very satisfied with their work.

Very nice staff and helped me in a time of need for my family!

Caring Responsive Went the extra mile to help

I have been going to First Choice on Northshore for 3 years now and have yet to have a poor experience. The staff is friendly and accommodating. There is ZERO pressure to add services. They will simply inform and recommend accordingly. I always ending up getting those services done anyways. I HIGHLY recommend this location.

They were super friendly. Not a long wait to get my oil change and tire rotation. Came because they sent me a coupon in the mail. Would recommend, great service and they even have Netflix and coffee in the waiting room!