Customer Reviews

Service street replaced my tire, which had a nail in it, since they were still under warranty even though there was an issue with the paperwork from the original purchase. When one of the studs unexpectedly broke as they were replacing the tire, the customer service representative Skip gave me options and then kindly stayed with me after hours (a full hour!) until my husband could come and pick me up. He also offered to arrange a Lyft ride. The general manager Chris and the customer service representative Karen provided excellent customer service and seemed to genuinely appreciate my business and tried to accommodate my schedule and situation to get me own my way.

Jeff really took great care of me. Fantastic bunch to work with

The service writer Jeff was extremely helpful and thorough, made sure my tire pressures were correct, and the tech that replaced my water pump was great and I haven't had any other issues. Highly recommend this location!

⭐️⭐️⭐️⭐️⭐️ I had an amazing experience at Service Street on Northshore Drive! Karen provided excellent customer service from start to finish. As a woman, it can be really stressful dealing with car repairs and mechanics, but Karen made me feel completely comfortable and taken care of. She was kind, professional, and got my brakes fixed quickly without any hassle or upselling. It’s rare to find someone so genuine and efficient — I’ll definitely be coming back and recommending her to everyone!

These folks executed a hard repair on my Camry and did it to perfection. Thank you for the water pump! Those things are really tough to remove and re- install. It works GREAT now!

Good work at a fair price.

They must work on fords all the time. Took care of all my problems in a timely manor!

Brought my car in for a new battery and an oil change. The service was quick, the price was fair, and everyone was friendly. Chris, the manager, was very helpful and made sure everything was taken care of. Jim and Shannon were great too!! Both were super nice and did a solid job. The waiting area and restrooms were nice and clean. I’ve definitely found my go to shop!

Brought my car in for a new battery and an oil change. The service was quick, the price was fair, and everyone was friendly. Chris, the manager, was very helpful and made sure everything was taken care of. Jim and Shannon were great too!! Both were super nice and did a solid job. The waiting area and restrooms were nice and clean. I’ve definitely found my go to shop!

They did good work at a decent price. The part I needed was going to be really high but they found a salvage part for way less. There's no warranty on a salvage part, understandably so, so most places don't even offer that so I was happily surprised. The labor cost wasn't bad at all and work was completed on schedule. One of the best experiences I've had at a mechanic.

Always honest, outstanding service.

Always honest, outstanding service.

Professional, prompt, courteous

Very professional and timely as usual

I found out a lot of things about my truck, and with the report at end for the reassurance that everything was done correctly was amazing, best place I could ever go to will definitely be back for future maintenance.

Fast easy and received knowledge that we haven’t had elsewhere

I thoroughly enjoyed my experience here! I came in from out of town and spoke with Mr. Jim who got me into an appointment quickly and with cheer. Everyone was so kind and helpful. I give an A+ for the service and the work done on my car. I live in Chattanooga, but I’m super tempted to make them my go-to spot!

Thank you Northshore location for fixing the plastic dragging part under my daughters car for FREE! We are getting ready to go out of town and now don't have to worry about her driving the car. That was awesome of you all!! :)

Fast friendly service, very helpful. I'm very satisfied with the service

Very accommodating with schedule, Had parts and materials ready for European vehicle, very kind, thorough in explanations and recommendations