Customer Reviews

All the staff were great and very helpful. Very friendly and got my vehicle in and out quickly for the service. Definitely found a great shop!

All the staff were great and very helpful. Very friendly and got my vehicle in and out quickly for the service. Definitely found a great shop!

Always have been friendly and informative about issues. Timely service.

I really appreciate how Sam took me out to my car to show me specifically what needed to be replaced (i.e. tire rods) for the next visit, as well as the picture and notes that were emailed to me. This helps me have both a visual understanding of the car and what needs to be repaired, as well as a record they I can refer to.

Great work. Fair price.

I wish I could give this place 10 stars! Truly the kindest and most patient auto shop! Karen is a literal angel, everyone is professional and wants to do anything to help you to the best of their ability! They make you feel welcome from the second you walk in, and check in periodically to give you updates with what’s going on/ a time frame! 10/10!

Service street replaced my tire, which had a nail in it, since they were still under warranty even though there was an issue with the paperwork from the original purchase. When one of the studs unexpectedly broke as they were replacing the tire, the customer service representative Skip gave me options and then kindly stayed with me after hours (a full hour!) until my husband could come and pick me up. He also offered to arrange a Lyft ride. The general manager Chris and the customer service representative Karen provided excellent customer service and seemed to genuinely appreciate my business and tried to accommodate my schedule and situation to get me own my way.

Jeff really took great care of me. Fantastic bunch to work with

The service writer Jeff was extremely helpful and thorough, made sure my tire pressures were correct, and the tech that replaced my water pump was great and I haven't had any other issues. Highly recommend this location!

⭐️⭐️⭐️⭐️⭐️ I had an amazing experience at Service Street on Northshore Drive! Karen provided excellent customer service from start to finish. As a woman, it can be really stressful dealing with car repairs and mechanics, but Karen made me feel completely comfortable and taken care of. She was kind, professional, and got my brakes fixed quickly without any hassle or upselling. It’s rare to find someone so genuine and efficient — I’ll definitely be coming back and recommending her to everyone!

These folks executed a hard repair on my Camry and did it to perfection. Thank you for the water pump! Those things are really tough to remove and re- install. It works GREAT now!

Good work at a fair price.

They must work on fords all the time. Took care of all my problems in a timely manor!

Brought my car in for a new battery and an oil change. The service was quick, the price was fair, and everyone was friendly. Chris, the manager, was very helpful and made sure everything was taken care of. Jim and Shannon were great too!! Both were super nice and did a solid job. The waiting area and restrooms were nice and clean. I’ve definitely found my go to shop!

Brought my car in for a new battery and an oil change. The service was quick, the price was fair, and everyone was friendly. Chris, the manager, was very helpful and made sure everything was taken care of. Jim and Shannon were great too!! Both were super nice and did a solid job. The waiting area and restrooms were nice and clean. I’ve definitely found my go to shop!

They did good work at a decent price. The part I needed was going to be really high but they found a salvage part for way less. There's no warranty on a salvage part, understandably so, so most places don't even offer that so I was happily surprised. The labor cost wasn't bad at all and work was completed on schedule. One of the best experiences I've had at a mechanic.

Always honest, outstanding service.

Always honest, outstanding service.

Professional, prompt, courteous

Very professional and timely as usual