Customer Reviews

Original visit review 10/20/25:I am extremely saddened and disappointed. I’ve been going to this location for about 5 years and have always been able to put my trust in the service techs and managers. Eric was always a fabulous and helpful honest mechanic, David and some of the older managers were reliable and trustworthy. Since the turn over, I have seen a decline in that. I went in for an oil change two weeks ago and ended up having an oil leak the two days after because the tech did not close the cap. Also, they had swapped out my front right tire with the back left because of uneven wear and since my steering wheel shakes when I brake. I took my car in today after my aux battery went out leading to my main battery going out and Kyle told me the shaking is due to warped rotors. How my rotors became warped between when I was in last and now is beyond me. Anyway. When it came time to discuss the battery replacement I basically got bamboozled. $339 for the battery, $120 for labor and $39 for who knows what. I checked with some local auto parts stores and found out I could have basically gotten the regular battery and aux battery replace for less than what I paid for the one main battery. So disgusted by this experience and they have lost a loyal customer and frequent referral because of this. UPDATE 10/23/25: After my initial experience, the manager Kyle personally reached out to review my situation. He discovered a duplicate profile that caused confusion with my service history and took full responsibility for the oversight. He went above and beyond to make things right—-offering a full refund, replacing my brakes and rotors(also covered under warranty) and even adding a complimentary five-pack of oil changes. I’ve since returned to the shop, and they completed the brake and rotor replacement. I’m currently awaiting the refund for the battery cost, which I’ve been advised will take up to 3 business days. I’ll also be returning this Saturday for the auxiliary battery replacement, also covered under warranty. I want to acknowledge Dante, who is by far one of the an absolute best when it comes to customer service and overall coordination. Hi professionalism, calm demeanor and helpfulness stand out and contribute to the experience at this location. While my original visit was disappointing, I genuinely appreciate the integrity and care Kyle and his team showed in resolving this. It’s rare to see a manager take accountability and value long-time customers like this. They have redeemed my long term 5 star rating because of their professionalism and commitment to making things right.

The staff was helpful and fast. I'll definitely be back.

Always excellent service!!!

Honestly good experience. Came in for an oil change and found a coupon for $40 oil change+free tire rotation/inspection. They were also willing to price match and alignment at another location, so that saved a trip. Good deal with coupon

Their oil change special is fantastic!

Norma and her team did an incredible job. I recently had my transmission replaced, and their teamwork was truly inspiring. Norma played a key role in ensuring everything was done right and that each part was properly installed. Her customer service was friendly, patient, and informative. I will definitely return here for any future car issues. Highly recommend their services!

Been going here, Service Street, for about 5 years. Never a bad experience.

I always get Superior Service at the Norcross location. Super nice people. I trust them to give me an honest evaluation on needed repairs. Speedy oil changes. Package deal on oil changes is a great value. Complimentary shuttle makes work day repairs easy. Thank you for all you do for me.

Gentlemen that was in front was excellent. Glad they offered me a ride back home while they did the service was being done. Pricing was reasonable. Hopefully my road trip will be smooth, but I’m sure it will be.

5-stars. The bad reviews are lies.

Loved the service amazing place! Juan is lovely guy

Dante was amazing.

David and team particularly James installed my power steering in my SL550. But before the repair was started, I went back for certainty it was the correct matter that match the sound I was hearing. James pointed out the matter and showed me how to detect the issue. I got the car back in one day.

Great manager and friendly staff. Got my problem handled professionally and did a follow up for free within 5 minutes. Good prices on oil changes and tire rotations too.

The personnel help me to identify the problem with the car and fixed it. Done in timely manner

The personnel help me to identify my car's problem and fixed in timely manner. It was quick response considering I arrived last minute since it was a sudden problem that appeared in my car

Jack was a pleasure to work with.

Good service Courtney is the best

Great

Everyone was absolutely amazing!! I love this place so much I literally drove almost an hour because I know they will take care of me and more importantly, my car! 5 stars, always recommend. ⭐️⭐️⭐️⭐️⭐️