Customer Reviews

UPDATED POST: As I mentioned in my review below, I had an issue last week. Since that time, Deana with Service Street reached out via email, text, and phone to make it right. They admitted to the mistake and were very apologetic for the service issue. They graciously offered to complete the repair free of charge and had me in and out of there within an hour as promised. I give credit for any business that admits to being human and making a mistake and is willing to make it right. This is rare theae days, and because of that I have changed my rating from 1 star to a 5 STAR REVIEW! I will be back for future car service if this is the way they treat their customers. Hope this review helps future customers decide on where they want to take their car for work. ORIGINAL POST: I took my vehicle in to a tire repair and rotation. I was told it would take approximately one hour. After waiting for over an hour and 15 minutes, my vehicle had not even made it into the bay to begin work. Very disappointed.

Quick turnaround and friendly staff

Friendly, fast service

The front office was wonderfully welcoming and remembered me and my car from my last visit. They got clear consent on actions they would take, which was so reassuring. Jonny worked on my car and did a great job! He explained what he had done, what he found and did it with friendly professionalism. I feel so confident that I’ll be treated fairly with Jonny and the whole team working on my car. That’s a rare feeling… don’t know if I’ve felt that way before with a service shop!

Great service.

They took care of a minor issue and fixed it and didn’t seek to overcharge like a dealership would.

It was a very wonderful experience meeting. The staff and getting their inputs on my vehicle. I do have a concern a recommendation. When a car comes in for service like an oil change, I would recommend making sure you top off all fluids including power steering brake fluid. Window washing fluid antifreeze. Because when I got home, everything was full, except to brake fluid. Excuse me, scratch that everything was full. Except the power steering fluid was very low. As a new customer and future customers, a little bit goes a long way. Anyway, my wife is going to go pick up. Some power steering fluid when she's at the store for something else so, but again, it was a very wonderful experience in service sincerely Ron Haun

I would like to give Steve a well-deserved 5-star rating! He did a phenomenal job, demonstrating exceptional attention to detail and the utmost professionalism. His respectful approach and dedication to excellence truly set him apart. I highly recommend Steve to anyone looking for top-quality service. Well done, Steve!

I had been noticing a bird chirp like sound coming from the rear when my Nissan Pathfinder is turning a corner sometimes, and was getting worried as searching the internet pointed in possibilities around various suspension parts, power steering pump and so on that could cost considerably. When I called Service Street on Main St, Frisco TX to schedule my oil change, I asked Steve on the phone on how much they would charge to diagnose the problem, he suggested they can do a complimentary visual inspection first when I bring it in. Sure enough, Deanna at the front desk was able to notice the sound when we went for test drive even though it was faint and only happened once. She was also able to get the technician Byron to quickly diagnose that its actually from the spare tire carrier being lose. They would even take care of the problem without a charge. I don't generally leave a review, but felt the service I received today certainly deserves a 5* rating as it could easily have turned into expensive trial and error fixes had it not been for their expertise, efficiency and ethics! Thank you Deanna and Byron.

I had been noticing a bird chirp like sound coming from the rear when my Nissan Pathfinder is turning a corner sometimes, and was getting worried as searching the internet pointed in possibilities around various suspension parts, power steering pump and so on that could cost considerably. When I called Service Street on Main St, Frisco TX to schedule my oil change, I asked Steve on the phone on how much they would charge to diagnose the problem, he suggested they can do a complimentary visual inspection first when I bring it in. Sure enough, Deanna at the front desk was able to notice the sound when we went for test drive even though it was faint and only happened once. She was also able to get the technician Byron to quickly diagnose that its actually from the spare tire carrier being lose. They would even take care of the problem without a charge. I don't generally leave a review, but felt the service I received today certainly deserves a 5* rating as it could easily have turned into expensive trial and error fixes had it not been for their expertise, efficiency and ethics! Thank you Deanna and Byron.

Thank you for honoring the warranty on my brakes. I appreciate you.

People at the front desk are very helpful and quick at getting things done!! Along with the mechanics too, oil change, tire sensors checked and emissions check within an hour even with a packed garage! Gone here several times and super quick about things!!

Was very happy with the service I received today. I didn't feel pressured into doing a car repair I didn't necessarily need. I liked the fact they had different ideas to work with my budget and offered suggestions on how to cut down on costs (showing differences in a mid-market tire versus a budget tire). The Keurig machine was nice as well. I recall one employee asking the 3 of us in the waiting room if they could get any of us a cup of coffee while they were getting one themselves. Thank you for a great first impression!

My service rep was incredibly friendly and helpful.

I’ve been bringing my cars to this shop for years, but this time I felt compelled to leave a review. Came in for routine maintenance on a 2015 Ford Edge, and discovered a small issue—thankfully, they were able to fix it the same day. Anthony stood out with his impressive knowledge, professionalism, politeness, and honesty. He kept me informed throughout the process, making the entire experience seamless. Highly recommend this shop for reliable and trustworthy service! The entire crew, from management to mechanics, are awesome! Thank you!!!

My fiancé and I brought our 2014 Nissan Maxima in. Anthony was very polite and informative. Sherry was very helpful as well and a great addition to your crew. Their Manager, Deanna, was also there and very kind. Our car was throwing a code that our transmission fluid was low. Although flushing the fluid would have been more profitable to the company they were honest with us and suggested because of the age of the car we should just do a top off as it could potentially do significant damage to do a flush. They surprisingly ordered us a Lyft to our gym while we waited for our vehicle to be repaired. They suggested other repairs that are not currently in our budget , however, we will be back for all of our vehicle needs. Thank you for your integrity and you can expect multiple referrals from us.

Very friendly and courteous. Felt Steve was genuine. Was’t anticipating that I needed $2000 in repairs and a little annoyed at first but Steven was very patient and understanding. He gave me a discount. Everyone was very personable. I do feel that Service Street should work with the car wash across the street and provide a free car wash for people who spend several hundred dollars or more on any visit. Christian Brothers Auto does this. Nice touch. I enjoyed my experience overall.

As always excellent fast service

Three weeks ago, I had the pleasure of experiencing the exceptional service provided by Service Street, an automobile service business that truly stands out in its field. My 2011 Kia Sorento had been plagued by a series of issues that left me concerned about the safety and reliability of my vehicle. From the moment I contacted Service Street, I believed I was in capable hands. I have been driving and caring for cars since 1974, so I have seen great service to not so great, and everything in between. One of the first things that impressed me about Service Street was their prompt and professional communication. Upon arriving, I was greeted by Steve, a friendly, professional and knowledgeable representative who patiently listened to my concerns. They were able to accommodate my schedule, which was a relief. When I arrived, I immediately noticed the clean and well-organized facility. The staff greeted me warmly and quickly got to work assessing my car. The technicians conducted a thorough diagnosis, identifying several issues that needed attention. What stood out to me was their transparency throughout the entire process. Steve explained each problem in detail, using layman's terms to ensure I fully understood the situation. I then asked him to explain the situation again on the phone to my husband, and he patiently, and eagerly did so. Additionally, he provided a clear and detailed estimate of the costs involved, leaving no room for surprises. Service Street's technicians demonstrated a high level of expertise and attention to detail when working on my car. They addressed every issue with precision and care, ensuring that the repair was carried out to the highest standards. The major concern was the cause of my engine light coming on. This was a serious concern and was given the attention it deserved. They also performed a comprehensive inspection to ensure there were no additional underlying issues that could cause problems in the future. Throughout my experience with Service Street, I was continually impressed by their exceptional customer service. Steve and the other staff were always courteous, attentive, and willing to go the extra mile to ensure my satisfaction. They kept me informed about the progress of the repairs and promptly addressed any questions or concerns I had. Their commitment to providing a positive customer experience was evident in every interaction. One of the most significant concerns when dealing with automotive repairs is the cost involved. I knew it would be an investment to get this taken care of. Service Street's pricing was fair and competitive, offering excellent value for the quality of work performed. Steve provided a detailed breakdown of the costs. I felt confident that I was getting my money's worth and appreciated the honesty and integrity. After the repairs were completed, Service Street conducted a post-service review to ensure that I was completely satisfied with the work done on my Kia Sorento. They also provided valuable maintenance tips to help me keep my vehicle in top condition. This level of care and attention to detail is a testament to their commitment to customer satisfaction. My experience with Service Street was nothing short of exceptional. Their prompt and professional communication, thorough diagnosis, expert repairs, attention to detail, exceptional customer service, fair pricing, and post-service review all contributed to a positive and satisfying experience. My 2011 Kia Sorento is now running well, and I have complete confidence in the quality of their work. I highly recommend Service Street to anyone in need of automotive repairs and maintenance. They have proven themselves to be a reliable and trustworthy service provider (not just with this issue, but with another vehicle previously), dedicated to ensuring the satisfaction of their customers. If you're looking for a service center that will treat your vehicle with the utmost care and professionalism, look no further than Service Street.

Excellent service everytime!!