Woodforest Auto Repair & Care

“As a woman, I'm always a bit nervous going to an auto repair shop...are they going to overcharge me, take advantage of me - is the waiting room going to have a bathroom or sticky, gross seats? So let me just say this is the best experience I've had at a local shop in a long time! THE FACILITIES: There are two areas to wait, a shaded bistro table outside with seat pads, and a glass enclosed room inside with a keurig, comfy chairs, CLEAN BATHROOM, and a tv. It's perfect for a mom bringing kids, an older person needing a comfortable chair and anyone in between. I brought my laptop and worked outside connected to their free WiFi and it was shaded all morning until about 3:00. THE STAFF: Everyone (literally) was kind, welcoming, and patient - to everyone - not just me. Not only did they look at the issue I came in for but gave my minivan an entire exam to make sure I was safe on the road. When they were done (took about 45 mins), they had a printout for me of the few issues, and brought me out into the (very clean and tidy) shop to show me under my hood with a flashlight and deep explanations of what was going on. THE BILL: I really dislike spending money on fixing a car, but Kevin (the service rep) took his time explaining each line item to me and helping me decide which were priority and which could wait a little while I budgeted for it. The prices were reasonable and they didn't charge me for the "exam". THE SERVICE: my van needed some pretty big things done but they took me home once we decided to move forward with a couple of the repairs, and the tech (Emmett) stayed late to get it all done in one day so I could have my van back that day. This mom of littles was verrry appreciative of that. Furthermore, when I came in describing a few sounds I was hearing - Emmett road with me so I could point out the sounds to combat the age-old issue that it doesn't make the sound when you take it to the shop - only when YOU are driving it. We rode together, he was friendly, and knew exactly the issue once he heard the sound and even seemed eager to dig in to solve it. I'm very grateful to have an auto repair shop nearby, with great service, reasonable prices, that I can trust with a comfy & CLEAN place to wait. I went here right as the name was changing to Rooster Ridge - same staff 👍”

“Amazing service! Kevin was professional and easy to work with! My new go to shop!”

“They did a wonderful job fixing my brakes. They got me in right away. They also fixed my windshield sprayer that I have been needing fixed for a while now. They are very pleasant people to deal with and I would highly recommend.”

“Great service, timely turn around with better prices than the fast oil change shops & dealer for regular service intervals.”

“Professional staff, great location.”

“The person I spoke with was informative and helpful”