Service street replaced my tire, which had a nail in it, since they were still under warranty even though there was an issue with the paperwork from the original purchase. When one of the studs unexpectedly broke as they were replacing the tire, the customer service representative Skip gave me options and then kindly stayed with me after hours (a full hour!) until my husband could come and pick me up. He also offered to arrange a Lyft ride. The general manager Chris and the customer service representative Karen provided excellent customer service and seemed to genuinely appreciate my business and tried to accommodate my schedule and situation to get me own my way.

Great service

Excellent service. The Manager Adam was great I have followed him here from the previous shops he has worked at. He is honest and tells me what I need and doesn't sell me on anything I don't need. For a single mom on a tight budget that is a blessing g

Today I experienced exceptional service when dealing with a tire issue. After purchasing new tires, it was discovered that two lug nuts on one tire was cross-threaded, preventing the replacement. Discount Tire referred me to Brakes Plus on Broadway on Highlands Ranch. When I arrived without an appointment, service advisor Brian immediately fit me in and performed the necessary repair at no charge. A true example of going above and beyond. Thank you Brian and team for your help!

I went for an emissions test for my car so I could renew my car registration. Everyone was polite and considerate. The wait time was @15 minutes only. Waiting room and restroom were clean and neat. Price for inspection was only @$18.00. Could not ask for more on this visit.